Customer Communications Executive (Fixed-Term Contract)

There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity.

But this is not for us

We believe there is another way to cruise. A way that is based on five generations of seafaring.

Where cabins are called cabins and ships look like ships.

Where the journey is as important as the destination.

In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised - treating passengers as guests, like the family run business we are.

It would be easy to follow the trends and go with the crowds. But we never will.

Because this is our way. The Olsen Way

We are now strengthening our Marketing team in our Ipswich Head Offices with a Customer Communications Executive on a 12-month fixed-term contract covering a period of maternity leave.

This position will be based at our Head Office in Ipswich (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL). Your standard work pattern will be 35 hours per week Monday to Friday, between the hours of 9am and 5pm.

The Customer Communications Executive will work across both direct marketing communications (email and direct mail) and customer journey communications. This role is essential in ensuring that both prospective and current guests of Fred. Olsen Cruise Lines are inspired and engaged. For current guests, the Executive will provide essential information for a smooth and enjoyable experience while also driving profitability by encouraging the purchase of additional products and future cruises.

You will have strong copywriting skills and the ability to position marketing messages effectively. Furthermore, you will have experience producing campaigns on email marketing platforms and producing DMS. A Marketing qualification (or working towards) is preferred but not essential.

Always deliver a warm and friendly welcome, Always make time to listen, Look out for each other's safety, security and well-being, Strive to help protect the environment for future generations.

We are positive - "We live and share a positive attitude"

Motivate each other with positive energy, Always see the opportunities in new ideas, Believe it's better to learn than never try, Always look for ways to add value and make a difference.

We are real - "We are always ourselves and respect others"

Bring our real selves to work and perform, Respect and embrace all our different personalities and cultures, Have the courage to admit when we are wrong and have the strength to act on it, Have a voice and encourage open, honest communication.

We are a team - "We are more than a team; we are a family"

Share experiences and learn from each other, Adapt, respond and pull together to drive results, Together we recognise and celebrate our achievements.

Fred. Olsen Cruise Lines offer a wide range of benefits including: BUPA medical, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.