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Customer Contact Advisor (Nights & Weekends)

Norse, Norwich

Customer Contact Advisor (Nights & Weekends)

Salary not available. View on company website.

Norse, Norwich

  • Full time
  • Temporary
  • Onsite working

Posted today, 24 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 1010950d60d141408584b7cd6125664b

Full Job Description

  • Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues relating to the various FM services provided across our divisions.
  • Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.
  • Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.

    Experience in a Call Centre or Customer Service environment or background is essential.
  • Excellent interpersonal and communication skills with a high focus on customer service.
  • Ability to make decisions on your own initiative with excellent problem-solving skills.
  • Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
  • Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.
  • In-depth knowledge of Data Protection and GDPR.

    Our Norse Group TFM Division are a lead Facilities Management services provider across Norfolk, specialising in a range of Soft and Hard TFM services on behalf of Norfolk County Council.

    All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.
    • We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

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