Go to job search

Customer Experience Manager - Service Excellence

University of Liverpool, Liverpool

Customer Experience Manager - Service Excellence

Salary not available. View on company website.

University of Liverpool, Liverpool

  • Full time
  • Permanent
  • Remote working

Posted today, 8 Jan | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 75d18ad5cca449cfb29d5ddc843f1a60

Full Job Description

This key role will oversee library services across multiple sites, ensuring consistent service delivery and excellent experiences for all users.

You will lead a team of talented Customer Experience colleagues, and working alongside other managers, you will report to the Head of Customer Experience.

You will have proven experience in service delivery environments, strong line management skills, and excellent communication abilities.

A degree or equivalent qualification, or relevant professional experience is required, alongside proficiency in IT applications. Alongside strong interpersonal skills, your expertise in data analysis and user feedback will drive informed decision-making.

Relevant jobs