Customer Service Administrator

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development., As Customer Services Administrator, your focus will be in supplying excellent support to our range of customers across the UK. You will become an expert in our products, services and systems and once trained will be able to deal with all elements from customer enquiry, to order raising and managing customer expectations into our manufacturing facility. Longer term this role would also cover administrative support to our; studio, materials and planning & operational process controls. The ideal candidate will be dynamic and self motivated and work well within a team. Attention to detail and the ability to manage a range of priorities is key for you to be successful in this role. Main Duties & Responsibilities

• Receive and co-ordinate customer enquiries from quotation through to delivery
• Liaise with internal departments to ensure customer needs are met
• Ensure commercial expectations are delivered within defined parameters
• Support and promote our customers understanding of our technical capabilities & service offering
• Develop understanding of administrative requirements throughout the businesses process to offer
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We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

+ Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme + Ongoing training and development opportunities + 24/7 confidential support for you and your family + Flexible working options and family-friendly policies + Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.