Customer Service Coordinator
PerkinElmer, Inc., Stevenage
Customer Service Coordinator
Salary Not Specified
PerkinElmer, Inc., Stevenage
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 6 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3bc1d2ace6f445c2a7918673edda29d4
Full Job Description
- Using the Computerized Maintenance Management System (CMMS), assigns distributes and co-ordinates, where required, all PM/Calibration work orders for all GSK R&D sites liaising with the LIS Schedules and other Scientific Services teams.
- Continually reviewing and improving customer experience.
- On a daily basis, receives all written and electronic work requests for all GSK R&D and CHC sites, verifies completeness of all entries, issues work order to appropriate Supervisor or LIS Scheduler.
- On a daily basis, follows up immediately with all customers raising work requests to get the right information required. (Walk to labs, face to face meetings and GEMBAs with customers)
- On a daily basis, monitors and manages the customer support group mailbox to ensure all email queries are assigned to the appropriate member of the team.
- Respond to all customer queries in a timely manner.
- Liaises with Vendor Management Administrator to ensure all calibration labels are prepared and distributed when required, following documented processes.
- Ensures up to date communication with the customer as to the status of the work order until completion of work.
- Reviews and updates CMMS records to ensure they accurately reflect current status and maintenance plans for equipment.
- Where changes affect GxP equipment ensures compliant procedures have been followed.
- Escalates in a timely manner, any issues or concerns that arise.
Excellent understanding of customer service. - Good educational background.
- Administrative and/or customer service experience.
- Excellent written and verbal communication skills.
- Excellent organizational and planning skills.
- Ability to prioritize and co-ordinate workload.
- Experience of working with databases or systems.
- Knowledge of GxP.
- Proficiency in Microsoft Office packages (excel, word, outlook)
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