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Customer Service Coordinator

PerkinElmer, Inc., Stevenage

Customer Service Coordinator

Salary Not Specified

PerkinElmer, Inc., Stevenage

  • Full time
  • Permanent
  • Onsite working

, 6 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 3bc1d2ace6f445c2a7918673edda29d4

Full Job Description

  • Using the Computerized Maintenance Management System (CMMS), assigns distributes and co-ordinates, where required, all PM/Calibration work orders for all GSK R&D sites liaising with the LIS Schedules and other Scientific Services teams.
  • Continually reviewing and improving customer experience.
  • On a daily basis, receives all written and electronic work requests for all GSK R&D and CHC sites, verifies completeness of all entries, issues work order to appropriate Supervisor or LIS Scheduler.
  • On a daily basis, follows up immediately with all customers raising work requests to get the right information required. (Walk to labs, face to face meetings and GEMBAs with customers)
  • On a daily basis, monitors and manages the customer support group mailbox to ensure all email queries are assigned to the appropriate member of the team.
  • Respond to all customer queries in a timely manner.
  • Liaises with Vendor Management Administrator to ensure all calibration labels are prepared and distributed when required, following documented processes.
  • Ensures up to date communication with the customer as to the status of the work order until completion of work.
  • Reviews and updates CMMS records to ensure they accurately reflect current status and maintenance plans for equipment.
  • Where changes affect GxP equipment ensures compliant procedures have been followed.
  • Escalates in a timely manner, any issues or concerns that arise.

    Excellent understanding of customer service.
  • Good educational background.
  • Administrative and/or customer service experience.
  • Excellent written and verbal communication skills.
  • Excellent organizational and planning skills.
  • Ability to prioritize and co-ordinate workload.
  • Experience of working with databases or systems.
  • Knowledge of GxP.
  • Proficiency in Microsoft Office packages (excel, word, outlook)

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