Customer Service Representative

The Customer Service Representatives are responsible for the management of broker quotations and renewals. Your job will be to manipulate data, assess risk and input it all into our system to price. To be successful in position you will

• Be proactive, curious and a confident communicator
• Have a willingness to learn
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis
  
  We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive., We are holding Recruitment Events in our Basingstoke Office (Unum House, Basing View, Basingstoke RG21 4EQ) on Tuesday 14th and Wednesday 15th January! There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).
Applying to our event will not secure your place to a session until you have heard from a Unum representative. The event will include an introduction to Unum & our customer services department, a competency interview and a practise exercise. If you are successful within this role, your start date will be 10th March and you will be based in our Basingstoke office., Unum UK


• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday - Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes. Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services. From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.