Diagnostic Systems Team Leader

An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems team leader. The post holder will be responsible for leading our key diagnostic systems team which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system. The post holder will play an leading role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications. We also deliver hardware support and provide on-call. The ability to travel between the Kettering, Northampton General Hospital sites and peripheral sites will be a requirement., The Clinical Systems service is responsible for the support, maintenance and development of UHNs clinical and diagnostic applications, Integration, digital training, and the Medical Records Department at NGH.
As the Diagnostic Systems Team Leader you will report into the Diagnostic Systems Manager and be responsible for the day to day operation of your team of staff.
As Diagnostic Systems Team Leader, you be responsible for the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.
You will be responsible for negotiating with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing.
You will lead the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.
You will participate in a rota for your team to ensure that Diagnostic Clinical Systems have the 2nd line support available during the agreed core working hours, and you will participate in a 24/7 on-call service available to the Group, 1. Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
2. You will be responsible for leading your team to deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
3. Planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.
4. Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust
5. Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer
6. Negotiate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust
7. Collaborate with colleagues to ensure effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning.
8. Acting as an SME using your expert knowledge of the systems and change processes to provide specialist advice, working with the training team, project team, Data Quality and other key stakeholders
9. Continual review of the change process and maintaining a catalogue of change types and approval routes required.
10. Develop appropriate testing methodologies and systems to ensure Patient and Diagnostic IT systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.
11. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully
12. You will lead on the identification and management of risk and issues throughout the Product lifecycle.
13. You will plan and deliver upgrades and new solutions, often working with a project manager and the wider business as part UHN wide initiatives, assuming role of technology lead where necessary., Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.
Correspondence regarding your application will be sent to you via a TRAC system account.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
Appointments will be made on merit.
In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.
If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policy which has an annual cost of £16. New employees who do not join the update service will be required to pay £50 for a new DBS check in 3 years time.
Please note that news starters with KGH are subject to a six month probationary period.
Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result if your offer being withdrawn.
"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!, Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.
Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.
Our Excellence Values:
+ Compassion
+ Respect
+ Integrity
+ Courageous
+ Accountable
Your contract will be with Kettering General Hospital, with responsibility and accountability across the Group Diagnostic Systems Team.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.