Digital Care Advisor

Join us as a digital care advisor and be the heartbeat of our digital journey at The Humbleyard Practice! In this dynamic role, you'll be the go-to guide, helping patients navigate their digital healthcare experience with ease, compassion, and professionalism. If you're tech-savvy, patient-focused, and ready to make healthcare more accessible and seamless, we'd love to have you on our digital care team!,

• Manage appointment bookings and provide appointment cards when necessary, ensuring patients get timely access to care.
• Address patient inquiries, resolve problems, and manage complaints with empathy and efficiency.
• Inform patients about our practice procedures and help them navigate our services smoothly
• Provide excellent phone support, answering calls promptly and directing them as needed.
  
  Bring your excellent communication skills, attention to detail, and positive attitude to our team, help us provide the best possible care to our community. This role is perfect for someone who is organised, adaptable, and friendly, with a passion for providing exceptional customer service. If this sounds like you we would love to hear from you.
  
  We are a large, semi-rural, dispensing, research and GP training practice operating over three surgery sites (Hethersett, Cringleford and Mulbarton) just to the southwest of the fine city of Norwich.
We have a fast-growing list size of 22,000 patients and we are part of the 5-practice Ketts Oak Primary Care Network. Why join us:
• Work with a fantastic group of professionals who are passionate about patient care. Gain valuable skills and experience in a healthcare setting.
• Make a real difference in the lives of patients by ensuring they receive the care they need.
• NHS pension.
• Free onsite parking.
• Employee assistance scheme.