Director IT Service Delivery

This Director IT Services role ensures top-tier service delivery, aligns IT processes with business needs, and drives IT performance by managing stakeholder expectations. In This Role, Your Responsibilities Will Be:

• Build Business Partnerships: Foster strong, strategic relationships between IT and the business, establishing yourself as a trusted partner who drives business success and delivers exceptional service through the effective use of technology;
• Manage Infrastructure: Lead all aspects of IT and telecommunications infrastructure across the World Area, ensuring alignment with Enterprise IT strategies for standardization, security, and operational excellence;
• Deliver IT Solutions: Collaborate closely with the business to provide standardized IT and telecommunications services and solutions, tailored to meet business needs and objectives;
• Optimize Resources: Manage IT resources, including budget, costs, and staffing, while optimizing centrally provided IT services to ensure SLAs are consistently met;
• Communicate Effectively: Act as an ambassador for IT, facilitating clear, open communication across the organization and building strong relationships with cross-functional teams to ensure alignment and collaboration.
  
  You are a highly skilled IT leader with a customer-focused mentality and strong analytical abilities. Your dedication to delivering value and building strategic partnerships sets you apart. You excel in navigating ambitious situations with a positive and problem-solving attitude. As an effective communicator, you bridge the gap between technical teams and business partners, fostering collaboration and alignment. Your cultural awareness and ability to adapt in global environments make you a key contributor to organizational success., A degree-level education or equivalent experience;
• At least 10 years of IT and management experience, including leadership in a matrix organization;
• Strong technical knowledge and proven expertise in IT infrastructure and operations;
• Exceptional leadership, negotiation, and stakeholder management skills;
• Proficiency in English (written and spoken), with additional language skills as a plus;
Preferred Qualifications That Set You Apart
• Proven ability to lead global IT infrastructure and operations with a focus on standardization and operational excellence;
• Expertise in IT service delivery frameworks (e.g., ITIL) and driving continuous improvement;
• Strong stakeholder leadership skills, building partnerships across diverse teams and regions;
• Experience managing IT budgets and resources effectively.
  
  At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees. Make this great opportunity yours! WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together., Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!