Domestic Abuse Refuge Support Worker

We are looking to recruit a Refuge Support Worker on a full time basis, for our Domestic Abuse Refuge Emergency Accommodation in Birmingham. The role is permanent, working 37.5 hours a week.
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, + Familiar with other services in the Birmingham area which can provide additional support for your customer and you must be able to communicate and advocate effectively with other professional on behalf of the customer.
+ You will monitor customers health and wellbeing alerting relevant bodies should there be any change that could create a safeguarding concern.
+ Support individuals with life skills, to better manage their finances by reducing debt and increasing income
+ Signpost customers to relevant sources of support, for additional guidance and advise.
+ Provide crisis intervention where necessary to prevent customer situation escalating.
+ Be fully aware of any issues that may affect customer well-being e.g., homelessness, domestic abuse, drug, and alcohol addiction
+ Provide a flexible service and where necessary work across all refuge sites
+ Always operate in a person-centred and professional manner
+ Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.
+ Competent in use of IT and DATA Systems, keeping files updated.
+ Work on a rotated Helpline to take referrals coming into refuge and complete DASH Risk Assessment - must have good knowledge of MARAC protocols and Safeguarding arrangement
+ Manage time, workload, and caseload effectively.
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We are looking for an empathic, highly motivated, energetic, and experienced individual to join our diverse staff team to deliver a quality service provision to vulnerable adults and their children. You will have experience supporting vulnerable people, particularly in a domestic abuse setting. You will be responsible for looking after service users and supporting them with their daily requirements and the day to day running of the refuge accommodation and building functions.
+ You will have sound knowledge and understanding of Domestic Violence and Abuse and the impact on the customer and their children.
+ Good knowledge and understanding of how to apply for Universal Credit, do housing applications, support women with no recourse to public funds, work with professionals if a women is applying for her Indefinite leave to remain, able to access Languages are everything for those with Language barriers and support with applying for grants once a customer is ready to move on.