Electoral Services Support Officer

Electoral Services is a small but very busy service working at the heart of local democracy. We are looking for an enthusiastic and highly motivated team player to join our busy Electoral Services team. In this role you will be responsible for providing efficient and effective administrative support in relation to all aspects of electoral registration and election processes.What will you be doing? As an Electoral Services Support Officer you will be the first point of contact for our customers and other stakeholders ensuring queries are handled efficiently and effectively to maintain our high levels of customer service and to promote our One Council values, behaviours and culture. This role involves assisting our small team of Electoral Service Officers to compile and maintain an accurate and complete Electoral Register. You will be checking data and documents for accuracy and using online applications to process confidential information discreetly and tactfully. You will also play a key role in preparing for and delivering all types of elections, to ensure they are delivered effectively and lawfully. You will be assisting colleagues and other stakeholders with arrangements for running elections and other polls ensuring that everyone who is eligible to vote is able to do so.

We are looking for a highly motivated, approachable, and enthusiastic team player. You will have previous experience of working as part of a team delivering a customer focussed service, ideally with experience of participating in elections. You will be able to demonstrate good communication skills and be confident in resolving queries from a diverse range of stakeholders and customers. You will have good levels of IT skills with a working knowledge of MS365 including Word, Outlook and Excel. Ideally you will have experience of using election management software (Xpress), though this is not essential as full training will be provided. You will also be well organised and able to prioritise work particularly where there are a number of competing demands, ensuring high levels of accuracy are maintained whilst working under pressure. You will be friendly and reliable and able to use your own initiative. You must have a flexible approach and be prepared to work outside of normal office hours, including evenings, weekends, and Bank Holidays particularly during the annual canvass and in the run up to elections but also at short notice. You must be willing to take annual leave to fit around the electoral services cycle of work and acceptance that leave will be restricted during Elections and when the Annual Canvass for the register of electors is taking place.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups., Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. We aim to be a carbon neutral Council by 2030.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising that you think! Why choose us? We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.