Emergency Refuge Accommodation Team Supervisor

As a Team Supervisor you will be managing a team delivering individualised and person-centred support to aid the recovery, healing and resilience of individuals, and families in re-building their lives and minimising the risk of future harm following experiences of domestic abuse.
The role will involve the overall management of Emergency refuge accommodation sites across the Birmingham areas and management of 3 teams. The role will include leading the teams within supporting individuals and children who have fled from domestic abuse into a safe environment enabling them to live a life away from fear of abuse., + 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We are looking for individuals with relevant experience in providing management support for a specialist support service providing support to people who have experienced domestic abuse from within the Birmingham area.
+ Excellent communication skills as well as a customer focussed approach are essential
+ Experience of managing a team, carrying out one to one supervision, leading on team meetings and offering case management support for staff is desirable
+ Experience of preparing staff work rota's
+ Have good working knowledge of assessing risk, safeguarding, housing and Welfare benefits
+ The ability to develop effective working relationships with colleagues and professionals within external partner agencies
+ A working knowledge of legislation regarding domestic abuse and delivering support to vulnerable people
+ IT Literate and competent with word, excel, support planning software and database management and creation.
+ Experience of using case management systems
+ Experience of writing outcome reports
+ Experience of performance management
Essential to the role is a positive 'can do' attitude around working with individuals and families affected by domestic abuse.
The working pattern is from Monday - Friday 9am -5pm, + Excellent communication skills as well as a customer focussed approach are essential
+ The ability to develop effective working relationships with colleagues and professionals within partner agencies
+ Ability to manage and lead a team
+ Work using a person-centred approach
+ Ability to risk assess using the CAADA/DASH
+ Experience of safety planning and assessing risk
+ Working knowledge of MARAC and its process
+ To work as a part of a team sharing the duty day cover as per rota
+ A working knowledge of legislation in relation to domestic abuse and housing whilst delivering support to vulnerable people
+ IT Literate and competent with word, excel, support planning software and database management and creation
+ Experience of using a case management system