Family Engagement Support Officer

The Family Engagement Support Officer role provides an exciting opportunity to join our Patient Safety Team as we continue to embed important and wide reaching changes with the implementation of the National Patient Safety Strategy and Patient Safety Incident Reporting Framework.

The Family Engagement Support Officer will work closely with our Family Engagement Lead to support families, and carers through the difficult process of an investigation following a death, or patient safety incident which has occurred within a service provided by the Trust.

The Family Engagement Support Officer will primarily provide a comprehensive administrative support service to the Family Engagement Lead, will be responsible for the day to day administration of the Family Engagement and support service and will be responsible for liaising with staff, service users and family/carers - this can include arranging meetings and calls, coordinating attendance and acting as point of contact as needed. Ensuring that families and carers are treated with compassion, respect, sensitivity, professionalism and with respect to their needs., Please see the attached Job Description and Person Specification which will provide further information on this role

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do