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Field Service Technician

Routeware, Inc, York

Field Service Technician

Salary Not Specified

Routeware, Inc, York

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 7 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 36a9c8a5021b4f0dba70bfcf1c78a75a

Full Job Description

  • Installation of computer and hardware components on large commercial trucks.
  • Troubleshoot and resolve installation issues in a timely and professional manner.
  • Provide technical assistance to the technical Support Team.
  • Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
  • Process return material authorizations (RMAs).
  • Efficient administration of work, both internally and externally (paperwork and record keeping).
  • Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
  • Other Duties as Assigned.

    The individual in this role will be exceptionally motivated, energetic, customer-focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general also some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills., Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred.
  • Solid track record of high-quality electronics installations.
  • A high degree of personal motivation, initiative, and flexibility.
  • Experience with troubleshooting computer hardware and software.
  • Proven ability to work well with a team.
  • Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
    • Ideally, you will have:
  • Exception verbal and written communication skills.
  • Tech Savvy.
  • Creative problem solver.
  • Able to learn quickly, multi-task, and manage your time efficiently.
  • Experience with CRM software, Ideally Salesforce.
  • Experience with Microsoft and Google Office Suites.
  • Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.
  • Highest standards of accuracy and precision; highly organized.

    Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and helps to make our world a greener place.
    • Based in Portland, Oregon, the company is PE-backed and employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative. Our Mission: Transform waste collection to drive a better future for generations to come. Our Values:
  • Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
  • Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
  • Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

    Flexible working hours
  • Sick pay
  • On-site parking
  • Company pension

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