Financial Services Coordinator

As a member of the Financial Planning support team, the individual will participate in all aspects of client service administration, providing support to a growing team of Financial Planners and Para planners. Financial Planning support duties will include :

• Financial Planner activity scheduling and client meeting co-ordination (First Appointments, Presentation meetings and Annual Reviews) and recording such activities.
• Supporting compliant new business submissions by completing and distributing all relevant internal and external documentation;
actively managing the progress of such submissions and ensuring the CRM system is updated correctly.
• Acting as the primary interface for inbound / outbound queries from both internal and external clients together with third party providers.
• Responsible for the ongoing operational and administrative servicing of existing clients specifically preparation of client review reports, issuing recommendation reports and processing withdrawal requests.
• Liaising with third parties regarding letters of authority; requesting policy information, fund switches and instructing transfers of stock and / or cash.
• Contributing to the development of the department in terms of service delivery, efficiency, compliance and effectiveness.
This will involve inclusion on improvement projects and procedural updates within the team and across the business. Reporting lines : The role will report to an FS Coordinator Team Leader


• Financial Services Administration experience preferably from within the wealth management or investment sector.
• A high standard of compliance and regulatory knowledge.
• Excellent problem solving skills and ability to deal with high volumes of work, as well as show attention to detail when instructing high value transactions.
• Possess confident communication skills and work effectively in both a team and autonomously.
• Ability to use Microsoft Word and Excel and demonstrate excellent written skills.
• Competent IT skills.
• Experience using client management / financial planning tools.
• Familiarity of dealing with third parties to commence transfer proceedings, instructing fund switches and / or change servicing rights.
• Understanding of provider platforms and online services.
• Experience / knowledge of dealing with the complexities relating to handling vulnerable clients including the Trust entities formed to protect to such clients (desirable not essential).
  
  25 days holidays as standard plus bank holidays - You can buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024! Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands : Our People, Our Community, Our Environment and Our Pro Bono.