Head of Operations, Transformation and Resilience

Head of Operations and EPRR will collaborate with internal and external stakeholders to ensure the high-quality delivery of all services and robust resilience planning. This role is crucial for promoting and fostering efficient and effective operational delivery throughout NEMS. The job holder will assist the Director of Operations in supporting the Executive Management Team and will play a key role in shaping the strategic direction of Operational delivery. Additionally, the Manager will support the Directors in establishing and implementing Operational and tactical improvements and resilience planning by reviewing policies, plans and objectives. The job holder will also have line management responsibilities for the Operations team.

About NEMS

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.