Health and Social Care Coordinator

Working in a team providing a single point of contact for community health and social care referrals. This will include talking to a variety of individuals over the phone, via email and face to face. Collation of appropriate information to record a needs led referral or assessment, which will include applying Care Act Eligibility and identifying potential risk. To provide advice, information and signpost to other local statutory and voluntary services as well as completing full Care Act assessments of need and formulating Support Plans and acting as a Keyworker.
You should have excellent communication & I.T. skills, have a knowledge and understanding of the Care Act Legislation & Eligibility and be able to multi task and prioritise effectively. Previous experience working in a Health and Social Care setting with Patients/service users and other members of the public is necessary as is the ability to write up documents and reports clearly and concisely.
It is essential that you are Organised, able to manage your time efficiently and can demonstrate the ability to undertake duties autonomously.
To provide a single point of co-ordination for all incoming Health & Social Care enquiries received.
Please note - The starting band is dependent on qualification., To provide a consistent point of contact for members of the public or professionals. To undertake conversations to identify needs and risk and collate accurate and appropriate information to refer to the multi- disciplinary team or other Community Led and Voluntary/ Statutory services. To carry out social care assessments, apply eligibility and contribute to multi-disciplinary assessments in accordance to the Care Act 2014. To Provide advice and information where appropriate and to provide short-term management of a caseload as well as formulating support plans.
+ To co-ordinate a caseload working alongside a multi-disciplinary Team
+ To research a variety or IT solutions
+ To undertake Social care assessments ensuring you work within a legislative framework including the Care Act
+ To commission appropriate Health and Social Care Services in accordance with current eligibility and liaise with Service Users, carers, families and colleagues
+ To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
+ To endeavour to meet identified goals in the most cost effective way
+ To explain the financial assessment process to service users and ensure referrals are made to the Financial assessments and benefits team
+ To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly

Working for our organisation
The HSCC Torquay Team consists of 14 Team members. We respond in a timely and efficient way to the needs of our community, by providing easy access to advice/information & support relating to Health & Social Care, including O.T., Physio, Community Nursing and Social Care for the Population of Torquay. The team aim to deal with what they can today and only pass on work where necessary. They respond to incoming enquiries in relation to Community Health and Social Care needs, carry out social care assessments as well as identifying risk, priority and needs. The team co-ordinate hospital discharges for patients and the Intermediate Care caseload. The team work on a rota basis 7 days a week.
Why work with us - 1 (pagetiger.com), + To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions.
+ To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need.
+ To exercise tact, empathy & sensitivity at all times and use negotiation skills.
+ To liaise and work closely with other members of the multi-disciplinary team
+ To communicate medical, social & sensitive information ensuring General Data Protection Regulations are adhered to.
+ To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
+ To be able to multi-task, re-prioritise your workload at short notice and identify risks and urgent work that requires action.
+ Demonstrate the ability to undertake duties in an autonomous manner
+ To work pro-actively to take referrals, manage a small caseload & co-ordinate a support plan to meet identified needs.
+ To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility
+ To analyse information to determine potential risk & priority and action required
+ To direct incoming referrals to appropriate teams for assessment
+ To collate referral information to identify risks, needs and eligibility.
+ To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act.
+ To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly.
+ To consider the use of Assistive Technology to meet needs
+ To commission appropriate Health and Social care Services in accordance with current eligibility and liaise with service users, carers, families and colleagues.
+ To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
+ To ensure all mandatory training is kept up to date
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.