Health & Wellbeing Performance Manager

Lead, motivate, develop and performance manage a team of Mental Health Advisers to continuously improve and increase their capability and deliver against KPIs, whilst adhering to clinical governance frameworks. Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements (SLAs).,

• Ensure Mental Health Advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards and adherence to clinical governance framework where appropriate.
• Ensure appropriate digital technologies and evidence-based content are being utilised by the team within an appropriate delivery environment that supports privacy and confidentiality of customers.
• Develop an understanding of specialist signposting services in the local area/region.
• Ensure customer service standards are understood and observed by all Health & Wellbeing Advisers through observations and coaching so that all participants are provided with the same high standard of service that maximises their chances of managing wellbeing difficulties.
• Align service to clinical governance frameworks covering CPD, risk, audit, record keeping and documentation and evidence-based content.
  
  Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.
• Qualified health professional with full registration with Health and Care Professions Council (HCPC) or British Association of Counselling and Psychotherapy (BACP)
• Leadership experience supporting a team to meet operational and service level demands
• Experience in developing relationships with a range of internal and external stakeholders at strategic level.
• NVQ Level 5 in Management & Leadership or similar Leadership qualification (ideal but not essential).
  
  Fedcap is a not-for-profit organisation committed to improving people's economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we've supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We're part of The Fedcap Group, a pioneering US-charity formed in 1935.
  
  As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we'll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including:
• Minimum 33 days' holiday entitlement and a pension contribution up to 5%
• Monthly benefits scheme worth up to an additional £500
• Free life assurance cover, totalling four times your annual salary
• And much more
Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.