High Rise Coordinator

An opportunity has arisen to join our Localities team as a High-Rise Coordinator. As part of this role, you will be responsible for the delivery of the highest levels of customer service to all residents, visitors and external contractors and will be the first and main point of contact for all queries. As the main point of contact for residents, you will be able to develop connections with the residents and the community. You will also show a professional and proactive approach when dealing with any queries or concerns. Key day-to-day duties include the monitoring of on-site security, carrying out patrols and undertaking routine inspections to ensure such areas are kept safe, clean, and tidy and reporting any hazards/risks to the Operations Team. You will also be responsible for reporting repairs, assisting with the letting of properties, providing rent statements upon request, and responding/recording all anti-social behaviour incidents in line with Group policies. You will be the primary responder in the case of emergency incidents, which will need to be handled in a calm and swift manner. It is paramount that important processes are followed, with critical information being recorded accurately and messages passed on to the responsible managers and emergency services. This is a full-time role working 40 hours per week, Sunday to Thursday working shifts between 2pm and 10pm. You will be required to work between 9am and 5pm Monday to Friday during your first week for training purposes. The successful candidate must be fully flexible to work these shift patterns.

• Experience in a customer care or front of house customer facing role
• Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
• Experience of building good working relationships with a wide range of people
• The ability to work on their own initiative, stay calm when under pressure and have a proactive approach to your work
• Computer skills and able to carry out basic administration tasks
• The capability to accurately record and report incidents
• A basic DBS check is required for this role.
  
  Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies., Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.


• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers