Homeless Prevention Assistant - Fixed Term (Mat Cover)

Are you committed to providing excellent customer service? Do you have a genuine interest in helping homeless people? If so, an exciting opportunity has arisen within the Homeless Prevention Team for a Homeless Prevention Assistant., The Homeless Prevention Team provides help and advice to North Somerset households who are either homeless or at risk of becoming homeless. Working in partnership with other organisations we ensure that vulnerable people and families are provided with appropriate advice, accommodation and support., Triaging all new homeless approaches
Making initial enquiries to establish homelessness
Updating records on the Council's housing ICT system
Recording accurate case notes
Checking tenancy agreements and Section 21 notice validity (training can be provided)
Booking appointments for Homeless Prevention Officers
Making referrals and signposting to other support services
Giving general information and advice about housing options

This is a fixed-term contract covering maternity leave for up to one year or until the post holder returns, whichever comes first.

The team is looking for an enthusiastic, dedicated, and robust individual, ideally with experience of homelessness prevention or related work e.g., advice/welfare benefits, and a proven track record of providing excellent customer service., You will need to have strong communication skills and the ability to work closely with colleagues, other departments, and statutory and voluntary agencies to provide an effective prevention focused service for homeless applicants, many of whom have multiple vulnerabilities and support needs.

You must be able to work under pressure as the role can be very demanding. You will also need to have proficient IT skills in Microsoft office packages, with an ability to learn additional software as required by the service.

Our new system of agile working encourage flexibility. There will be a requirement to work from the Town Hall, Weston-super-Mare, but there will also be an opportunity to work from home for some of the week when fully trained., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

Competitive salary and benefits
Flexible working arrangements
Local Government Pension
Opportunities for professional development
Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
Opportunity to purchase up to an additional 10 days annual leave each year
Dedicated in house Wellbeing Team
Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.