Housing Officer for older people

You will be the face of Council housing, managing around 150 tenancies for older people in designated blocks of flats and schemes. You will ensure that clients are safeguarded and the flats and schemes are safe to live in, you will show personal resilience when delivering an excellent customer service. Knowledge about the Regulations for Social Housing and experience of administering secure tenancies for a public authority is vital too. An interest in the application of IT for the care and support of older people is desirable. You must be able to drive to cover schemes from Chessington, New Malden & Kingston Town Centre
About Us
The team comprises 5 permanent housing officers and one lead officer delivering intensive housing services to a range of people aged 60 or older. You will work closely with Adult Social Care, Health, Voluntary Agencies, Occupational Therapy, Repairs and Maintenance Services to deliver a positive customer experience. Satisfaction with the Council as landlord is rising as we invest in the training and development of staff and in the properties we own and manage too.

Experience of managing tenants living in a range of properties for a minimum of 2 years.

Able to build rapport and trust quickly and easily with older people

Experience of using IT to record every action to ensure every home is safe in terms of fire, gas supply, electric circuits and appliances.

Knowledge and experience of applying health and safety regarding communal areas, laundries, lounges, shared bathrooms, and emergency personal alarms

Desirable Chartered institute of Housing or willing to undertake this qualification .

Extensive experience of communicating with people and making adjustments to reflect their personal needs., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.

Employees have access to a wide range of benefits, some of which include:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Three volunteering days per year in Kingston
Flexible and agile working arrangements
Comprehensive learning and development programme
Discounts on a range of local shops, restaurants, gyms and leisure centres
Interest free season ticket loans
Local Government Pension Scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership