Housing Options Officer

Housing Options Officers are responsible for preventing homelessness, relieving homelessness and investigating and assessing the Council's duties to customers who are homeless or threatened with homelessness under its statutory duties. You must be able to apply Housing and Homelessness legislation and case law to customers' circumstances and then identify the relevant duties owed.

We are looking for a pro-active individual who can take an innovative approach to problem solving, is an effective negotiator and can provide a high quality of service to customers experiencing domestic abuse with housing problems. An ability to communicate clearly and effectively to customers, landlords, accommodation providers, partner organisations and other professionals whilst providing a high quality of service and customer care to all groups of the community is essential., You will require Maths and English GCSEs or equivalent skills. An up to date knowledge on landlord and tenant law, debt advice, income maximisation alongside effective homeless prevention initiatives, experience of processing homeless applications made under Part VII of the Housing Act 1996 (as amended) to produce clearly detailed and robust written s184 decisions in accordance with current legislation and case law will be an advantage. Experience of working with victims of domestic abuse would be advantageous. Whilst previous experience of front line interviewing within a demanding environment, applying the Housing Act 1996 Part VII, the Homelessness Reduction Act 2017, the Homelessness Act 2002, the Domestic Abuse Act 2021 and related legislation is desirable, full training will be provided to the right candidate who can demonstrate the qualities and skills required for these roles., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Hours of work are 20 per week, Tuesday and Wednesday 7.30 hours and 5 hours on Friday.

This post is offered on a 1 year fixed term basis.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.