Income Collection Administrator

Your role will be to work as part of the Income Team within the Financial Administration & Support Service. You will be responsible for providing an efficient and effective income collection administration service to meet the aims, objectives and needs of Financial Administration and the wider organisation. You will be required to carry out the following duties:

• Assist in recovery of debt to ensure the maximisation of income, including validating and printing invoices, raising credits, taking telephone payments, producing copy invoices and dealing with telephone and email queries.
• Provide a customer focused service, including effectively dealing with enquiries from all sources, taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate.
• Undertake the accurate reconciliation of financial information relating to debtor accounts.
• Timely processing and validation of financial transactions including external invoices and credit notes, including ensuring the accuracy of calculations and providing support in matters relating to non-compliance.
  
  This is a customer-facing role and as such you will be expected to communicate verbally and deal effectively with enquiries from all sources, taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate. This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers., To be successful you will have experience of working in a financial administration environment, together with possession of GCSE Maths and English Grade C or above and/or Business and Finance / Admin qualification Pass level or higher.
  
  Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Find out more about Living in Walsall. Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Social Work Matters - Children's Social Worker Recruitment