Leasehold Consultation and Billing Officer

We are looking for a dedicated Leasehold Consultation and Billing Officer to join our Consultation and Billing Team at Hackney Council. This role is crucial in ensuring accurate and timely invoicing for major works, providing top-notch customer service to our residents, and maintaining compliance with statutory S20 processes.

In this position, you will collaborate with colleagues to calculate major works service charges and produce accurate interim and actual invoices for leaseholders. You'll prepare and issue Section 20 notices for various schemes, ensuring adherence to legislation and local procedures. Your professionalism and clarity will be key as you address inquiries and complaints from residents, delivering a high-quality customer experience.

You'll also maintain and update the major works database, ensuring all customer accounts are accurate and reconciled. Your essential financial administration skills will support the successful delivery of Homeownership Services.

We offer opportunities for professional development and the chance to engage with the community, making a positive impact on the lives of our residents. You'll work within a supportive team that values your input and expertise, fostering a collaborative environment.

We're looking for someone with strong attention to detail and accuracy in financial calculations, as well as effective communication skills to convey complex information clearly to diverse audiences. A proactive, team-oriented mindset is essential as you contribute to our goals.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.