Maintenance Services Supervisor

We are seeking a dynamic and experienced Maintenance Services Supervisor to join our Property Services team. This pivotal role involves overseeing the maintenance and management of Trident-owned properties, ensuring they meet the highest standards of safety, quality, and resident satisfaction., + Property Inspections: Conduct thorough inspections of both tenanted and void properties to diagnose disrepair and determine necessary maintenance actions.
+ Team Management: Lead and manage the in-house Direct Labour Organisation (DLO) responsible for day-to-day repairs and void maintenance, ensuring efficient and effective service delivery.
+ Contractor Oversight: Monitor and evaluate contractor performance, fostering strong working relationships and ensuring adherence to agreed standards and timelines.
+ Health and Safety Compliance: Ensure all maintenance activities comply with relevant health and safety legislation and best practices.
+ Resource Planning: Plan and allocate resources effectively, including scheduling works and managing materials to achieve optimal outcomes.
+ Budget Management: Manage budgets responsibly, ensuring cost-effective solutions without compromising on quality.
+ Continuous Improvement: Contribute to the development and implementation of policies and strategies aimed at enhancing service delivery and operational efficiency.
What We Offer:
+ An opportunity to contribute to our mission of providing exceptional property management services.
+ A role that encourages proactive engagement and offers the chance to work in a fast-paced, evolving environment.
+ The chance to make a real difference to the lives of our residents and the communities we serve.
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
If you are interested in this opportunity, please submit an expression of interest along with your cover letter and CV by 18/11/24 Your cover letter should outline how your skills and experience align with the requirements of the role.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

+ Proven experience managing an in-house DLO team delivering both voids and responsive repairs within the social housing sector.
+ Expertise in creating detailed job specifications and diagnosing building defects with practical solutions.
+ Strong understanding of building maintenance legislation and the ability to translate this into effective working practices.
+ Demonstrated ability to balance cost, quality, and service delivery.
+ Excellent interpersonal and communication skills to liaise effectively with internal teams and external contractors.
+ Strong project and change management skills, with a commitment to continuous improvement.
+ Financial and commercial awareness, with experience in managing budgets and reporting on performance.

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.