National Homeownership Manager

We have an exciting opportunity for a National Homeownership Manager to join the Homeownership team. The position of National Homeownership Manager sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support. Homeworking or work from a local Sanctuary office is available and will depend on the successful candidates preference. The role of National Homeownership Manager will include:

• Management and delivery of a high quality national housing management service, ensuring it meets the identified needs of current and future customers
• Delivering a high standard of customer service in accordance with Group strategy and objectives, relevant legislation, leases and good practice
• Lead local homeownership teams to deliver a high quality housing management service that meets the needs and expectations of current/future residents identifying and implementing improvements in line with Housing and Corporate strategies and supporting the Head of Homeownership
• Develop, build and maintain relationships with residents and stakeholders and act as a key point of contact for the Head of Homeownership to actively identify, remedy or escalate any shortfalls in service delivery
• Assist the development and delivery of operational business plans, ensuring appropriate strategies, policies and procedures are developed and implemented in order to meet the needs of the customer and business objectives, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Proven experience of delivering high quality leasehold management
• Experience of delivering and improving processes related to customer service and operational efficiencies
• Experience of managing a high performing team, developing staff and performance management
• Ability to build strong working relationships with internal and external customers
• Intermediate working knowledge of Microsoft 365
• Excellent communication skills at all levels
• Travel will be a requirement of the role, therefore a full valid driving licence is essential
  
  Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £48,668 per annum (rising to £51,230 after 12 months service and subject to satisfactory performance)