Neighbourhood Manager

We're now looking for a Neighbourhood Manager to provide customer-centred case management for key housing issues related to customers' homes and neighbourhoods.

As a 'customer advocate', you'll build effective and positive relationships and take ownership of issues and queries, ensuring successful completion of key customer journeys and high levels of satisfaction. You'll be collaborating with colleagues on a multi-disciplinary patch basis, ensuring that you understand the needs and key issues for customers in your patch, working together to identify and address priorities, keeping a strong focus on customer experience and being committed to effective and inclusive tenant engagement.

As Neighbourhood Manager, you'll be responsible for conducting neighbourhood inspections and regular home visits, ensuring adequate condition of properties, identifying support needs and signposting to appropriate services to ensure tenancies are sustained. You'll ensure the success of the virtual patch approach, being responsible for completion of complex tenancy related matters (including mutual exchanges, succession, tenancy breaches and the void management process) and be a key escalation point for complex cases from the Customer Experience team.

Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management.
Have proven understanding and experience of delivering statutory housing services.
Have current, thorough knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action.
Have a thorough understanding and up to date knowledge of ASB legislation and best practice and its implications for tenants and housing organisations.
Have a good understanding of housing and property management, especially relating to tenancy, estate and contract management.
Have a good understanding of Health & Safety law, practices and compliance requirements as they related to neighbourhood management.
Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the patch team.
Closing Date: 14th January 2025.

Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we're about. We're one team with a shared focus to provide safe and secure homes and communities where people can thrive., We think GCH is a great place to work, but don't just take our word for it...

Winner of best place to work at Gloucestershire Live Business Awards 2023.
Winners of Employer of the year at Housing Hero's Award
Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023.
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GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.