Next Distribution

Working within the Retail Customer Escalations Team, you'll be working in a small and friendly team where you can make not only a difference to the individual customer's journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward. - You'll have the freedom to help customers and see through to the end for a successful resolution, using your own initiative as well as the support of other colleagues within the team. - This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed. What you'll be doing: - As a Complaint Handler, you will take responsibility for investigating the customer's complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales. - You will build a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice and having the satisfaction of turning a complaint around into a positive experience for the customer. - Additionally, you will speak and write to customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes whilst using professional and conversational language. - It will be key to plan, organise and prioritise your own workloads to make sure deadlines are achieved for our customers.

With previous experience in customer service and complaint handling, you will have excellent communication skills and attention to detail, you'll be able to put yourself into the customers shoes and do all you can to achieve this. - You'll be extremely self-motivated and have excellent attention to detail with a high level of enthusiasm and thrive on taking responsibility in a fast-paced environment, whilst showing a can-do attitude to ensure all complaints are resolved in the agreed timescales.

£13.46-£14.27 - Sharesave scheme - 25% off most NEXT, MADE

• , Lipsy, Gap and Victoria's Secret products (when purchased through NEXT) - Generous bonus scheme for many roles - Restaurants with great food at amazing prices - Access to fantastic discounts at our Staff Shops - Free on-site parking - 10% off most partner brands & up to 15% off Branded Beauty - Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform - Financial Wellbeing - Save, track and enhance your financial wellbeing - Apprenticeship - Grow and develop on the job whilst gaining a qualification - Support Networks - Access to Network Groups to empower and celebrate each other