Nurse Waiting List Call Handler

The Waiting List Support Service aims to offer a single point of contact for patients awaiting treatment. The service keeps patients regularly informed of waiting times and offers advice on how they can prepare for surgery and optimise their health whilst waiting. The 3P's Waiting Well Policy launched by Welsh Government in September 2023 will ensure that support and information is easily accessible to those waiting and this role as a Registered Nurse is vital to support a meaningful offer and to ensure that we minimise the risk of harm to patients., As a Registered Nurse within the service the successful candidate will contribute to the development of the service and offer support to patients enabling them to keep well while they wait for treatment. This will include:

• Keeping patients regularly informed of their current expected wait
• Offer a single point of contact should patients need to contact us
• Provide advice on self-management options whilst waiting
• Offer advice on what do to if their symptoms deteriorate
• Establish a systematic approach to measuring clinical risk and use this to inform waiting list prioritization
• Offer alternative treatment options if appropriate
• Incorporate review and checking of patient consent
  
  The successful candidate will have significant clinical experience working within a multi-disciplinary team across different clinical specialties/conditions within the integrated care system.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest; Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire; 48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres