Officer: Appeals & PHB Team

We are seeking a dedicated Administrator to join the Black Country ICBs All-Age Continuing Care team. In this pivotal role, you'll provide essential administrative support, ensuring smooth and effective Appeals and PHB processes for our patients. You'll have the opportunity to work with a wide range of people, including healthcare providers and clinical professionals. The ideal candidate will be a detail-oriented, self-starter who can work independently and manage multiple tasks simultaneously. The successful candidate will ensure all communications are handled with the utmost professionalism and care, making a positive impact in the lives of patients navigating the complexities of the healthcare system. If you're ready to bring your exceptional organisational and communication skills, we encourage you to apply and become a vital part of our supportive and collaborative team, delivering outstanding services.,

• Provide comprehensive administrative and clerical support to the Appeals and PHB teams.
• Review and process appeal requests in a timely and accurate manner, ensuring compliance with all regulatory requirements.
• Support financial audits of PHB direct payment packages, investigating and resolving anomalies, and developing reporting processes to enable all audit outcomes to be reported to senior management.
• Serve as a liaison between patients, patient representatives, healthcare providers, legal, and clinical professionals, ensuring all public and patient contact is of the highest professional standard.
• Maintain detailed and accurate records using multiple information systems.
• Generate accurate data to enable local, regional, and national reporting, completing specified templates every month.
• Provide guidance and support to patients and their families throughout the appeals and PHB processes.
• Coordinate all aspects of meeting management, including scheduling panels, setting agendas, and taking and circulating detailed minutes.
• Monitor and follow up with relevant others on any items for action arising from meetings.
• Maintain confidentiality regarding all conversations and documentation.
  
  Strong organisational skills and attention to detail
• Clear and professional verbal and written communication with all stakeholders.
• Ability to work independently and manage multiple tasks simultaneously
• Strong problem-solving skills and the ability to make informed decisions
• Compassionate and empathetic approach to patient and public interactions
• Proficient in using information systems and generating reports
• Ability to maintain confidentiality and handle sensitive information with discretion
  
  The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services.
We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities. We support the ICS vision for a healthier place with healthier people and healthier futures. The ICB has five core values that underpin the way we work and help to guide our actions and the decisions we make for local people and communities. These are compassion, inclusivity, integrity, fairness and trust. We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings. We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel.