Orthoptic Clinic Administrator

A part-time Clinic Administrator is needed, to assist with the smooth running of the Orthoptic Department. The role includes preparation of clinics, booking appointments, and dealing with telephone and email enquiries.
The role would suit a self-motivated person, who is able to organise and prioritise their own workload. Excellent communication skills and the ability to deal tactfully with a wide range of people are essential.
Weekday only working, days to be agreed. Applications for fewer hours would be considered, as the post could be divided between two applicants.
Previous applicants are welcome to reapply, To support the smooth running of Orthoptic out-patient clinics
Preparation of clinic notes
Booking out-patient appointments
Dealing with telephone enquiries, Book out-patient Orthoptic appointments for new and follow-up cases. This requires knowledge of clinic schedules and clinic waiting lists.
Book Ophthalmology consultant clinic appointments.
Prepare Orthoptic out-patient clinics, ensuring that all required case notes are obtained.
Check personal and contact details are correct, and update as necessary.
Maintain manual filing system for in-patient orthoptic case notes.
Some physical effort is involved, in lifting out-patient case notes and pushing case note trolley.
Organise and prioritise own workload.
Be aware of and implement relevant Health and Safety policies.
COMMUNICATION
Liaise with Medical Records department staff, and clerical staff in other specialities.
Deal with internal telephone queries.
Deal with telephone enquiries from patients/carers. This requires tact in dealing with a wide range of people, and can also be stressful as patients may sometimes be aggressive.
Deal with complaints regarding availability or rescheduling of out-patient appointments.
I.T.
Keyboard skills required, and knowledge of Cerner appointment system for booking appointments. Training will be provided.

Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ