PALS Officer
Oxford University Hospitals NHS Foundation Trust, Banbury, Oxfordshire
PALS Officer
Salary not available. View on company website.
Oxford University Hospitals NHS Foundation Trust, Banbury, Oxfordshire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 13 Nov | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 35e9e62625b740f8b924e52211957301
Full Job Description
The PALS Team at the Oxford University Hospitals NHS Foundation Trust is looking for an enthusiastic and committed team member to work within the Complaints and Patient Services Team, which comprises of the Complaints team, PALS team and Corporate Reception team across all organisation sites. The role is primarily site based so the ability to travel to any site at short notice is vital.
You will be part of a small team managing PALS concerns for our patients and their families. You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to develop and improve the service.
The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure we provide the best service to our patients and their families. We are looking for someone who is a natural problem-solver, and understands a person-centred approach is always required. As a key member of the PALS team, the post-holder will have responsibility for the delivery of PALS, which is a professional, supportive, informal, impartial and confidential service.
Main duties of the job
The Postholder will work independently, using their own initiative and be directly responsibility for:-
confidential advice and support to patients, carers and the public
resolving problems and concerns quickly - providing support and guidance at the 'point of contact' i.e. face-to-face, email and/or telephone
answering general queries or obtaining information about a patient's care or treatment as appropriate under IG guidance
providing excellent customer service to enquirers and colleagues
explaining the NHS Complaints Procedure and how to access free, independent support from outside the NHS with making a complaint
providing a professional advice service on how to get more involved in the NHS
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Relevant jobs
- Medical / Dental / Health Care Jobs in Abingdon-on-Thames, Oxfordshire
- Medical / Dental / Health Care Jobs in Andover, Hampshire
- Medical / Dental / Health Care Jobs in Ashford, Devon
- Medical / Dental / Health Care Jobs in Aylesbury, Buckinghamshire
- Medical / Dental / Health Care Jobs in Banbury, Oxfordshire
- Medical / Dental / Health Care Jobs in Basingstoke, Hampshire
- Medical / Dental / Health Care Jobs in Benson, South Oxfordshire
- Medical / Dental / Health Care Jobs in Bicester, Oxfordshire
- Medical / Dental / Health Care Jobs in Bracknell, Bracknell Forest
- Medical / Dental / Health Care Jobs in Brighton and Hove
- Medical / Dental / Health Care Jobs in Burford, Cheshire East
- Medical / Dental / Health Care Jobs in Canterbury
- Medical / Dental / Health Care Jobs in Carterton, Oxfordshire
- Medical / Dental / Health Care Jobs in Charlbury, Oxfordshire
- Medical / Dental / Health Care Jobs in Chatham, Medway
- Medical / Dental / Health Care Jobs in Chipping Norton, Oxfordshire
- Medical / Dental / Health Care Jobs in City of London
- Medical / Dental / Health Care Jobs in Clacton-on-Sea, Essex
- Medical / Dental / Health Care Jobs in Crawley, Oxfordshire
- Medical / Dental / Health Care Jobs in Dartford, Dartford
- Medical / Dental / Health Care Jobs in Didcot, Oxfordshire
- Medical / Dental / Health Care Jobs in Eastbourne, Darlington
- Medical / Dental / Health Care Jobs in Eastleigh, Devon
- Medical / Dental / Health Care Jobs in Eynsham, Oxfordshire
- Medical / Dental / Health Care Jobs in Fareham
- Medical / Dental / Health Care Jobs in Faringdon, Oxfordshire
- Medical / Dental / Health Care Jobs in Grove, Nottinghamshire
- Medical / Dental / Health Care Jobs in Guildford
- Medical / Dental / Health Care Jobs in Hastings, Somerset
- Medical / Dental / Health Care Jobs in Henley-on-Thames, Oxfordshire
- Medical / Dental / Health Care Jobs in High Wycombe, Buckinghamshire
- Medical / Dental / Health Care Jobs in Hythe, Hampshire
- Medical / Dental / Health Care Jobs in Kidlington, Oxfordshire
- Medical / Dental / Health Care Jobs in Luton, Devon
- Medical / Dental / Health Care Jobs in Maidstone
- Medical / Dental / Health Care Jobs in Milton Keynes
- Medical / Dental / Health Care Jobs in Oxford, City of Stoke-on-Trent
- Medical / Dental / Health Care Jobs in Peacehaven, East Sussex
- Medical / Dental / Health Care Jobs in Portsmouth, Calderdale
- Medical / Dental / Health Care Jobs in Rayleigh, Essex
- Medical / Dental / Health Care Jobs in Reading
- Medical / Dental / Health Care Jobs in Romsey, Hampshire
- Medical / Dental / Health Care Jobs in Ryde, Isle of Wight
- Medical / Dental / Health Care Jobs in Sevenoaks
- Medical / Dental / Health Care Jobs in Shanklin, Isle of Wight
- Medical / Dental / Health Care Jobs in Shoreham-by-Sea, West Sussex
- Medical / Dental / Health Care Jobs in Slough, Powys - Powys
- Medical / Dental / Health Care Jobs in Southampton
- Medical / Dental / Health Care Jobs in Thame, Oxfordshire
- Medical / Dental / Health Care Jobs in Wallingford, Oxfordshire
- Medical / Dental / Health Care Jobs in Wantage, Oxfordshire
- Medical / Dental / Health Care Jobs in Winchester
- Medical / Dental / Health Care Jobs in Witney, Oxfordshire
- Medical / Dental / Health Care Jobs in Woking
- Medical / Dental / Health Care Jobs in Woodstock, Sir Benfro - Pembrokeshire
- Medical / Dental / Health Care Jobs in Worthing, Norfolk