Patient Pathway Coordinator

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly., The successful candidate will work directly alongside the Multi-Disciplinary Team (MDT), to safely and efficiently manage and care for acutely unwell patients remotely. They will act as a point of contact to manage patient interactions and communications, and facilitate assessments, treatments and escalation to the appropriate member of the MDT. You will be responsible for tracking patients across their journey and documenting referrals interactions and communication within the EPR. Will be responsible for coordinating the distribution and delivery of pharmaceuticals, patient information and medical equipment via our logistic services. Demonstrate high levels of compassion and be an ambassador for excellence in patient experience. Undertake clinical audit, whilst managing patient level data through our EPR and database systems. Support the Service Manager in the development and delivery of new pathways and practices., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GSCE (or equivalent) in English Language
Desirable criteria
• Customer service qualification or course completion, Experience within the NHS administration environment
• Ability to organise, prioritise workload and delegate
• Use of patient and hospital databases
Desirable criteria
• Experience of managing people
• Experience of mentoring
• Experience of audit and data collection, Able to communicate clearly in English
• Demonstrates initiative and enthusiasm in approach to work
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., This is an exciting opportunity to be involved in the expansion of the RBFT's Virtual Hospital Services (VHS), which is at the forefront of the new specialty of 'Virtual Medicine'., The Royal Berkshire Hospital NHS Foundation Trust (RBFT) is one of the largest district general hospital foundation trusts in the country. With a turnover of over £375m, employing over 5,000 staff and delivering care from multiple sites, we provide acute medical and surgical services to a population of 500,000 patients in Berkshire West and specialist services to a wider population of 1 million across Berkshire and its borders. Our values are a set of guiding principles to refer to when making decisions and interacting with people and they help us to work together to continuously improve the organisation and ourselves.
• Compassionate: All our relationships are based on empathy, respect, integrity and dignity. In every interaction and communication, we treat colleagues, patients and their families with care and understanding.
• Aspirational: We strive to continuously improve, to be the very best that we can be - as individuals and as an organisation.
• Resourceful: We live within our means. We respond to the challenges of today and tomorrow in effective, efficient, innovative and optimistic ways.
• Excellent: We commit to excellence in everything that we do - placing patient safety and quality at our heart. We learn from mistakes, we do what we say we are going to do and hold ourselves and colleagues to the highest standards., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.