Patient Services Trainer

The post holder will deliver a wide range of training and support on Trust clinical, corporate and patient administration systems, to new and existing staff. Including induction, statutory and mandatory training and updates.

Delivery of this training will be via a mix of face-to-face, Teams and eLearning to ensure all Patient Services users are trained to a level of competency that enables confident and appropriate utilisation of Trust systems.

Main duties of the job

The post holder will be responsible for the initial and ongoing training of staff in the use of systems currently in use and future rollouts. The main duty of the job is to ensure the effective training of all departmental staff in patient administration systems (Cerner), Patient pathways, RTT, eRS support, Office applications, Internet/Intranet usage, My Learning and other systems as applicable.

Also overseeing the timely completion of induction, statutory and mandatory training, reviews and other training/systems where appropriate. Maintaining SOP's and booking rules. Covering for team members where requested by your line manager.

The post holder will act as a super user of the outpatient and booking elements of Cerner(Cerner) as well as developing good knowledge of the e-referral system. They will be an advocate for the importance of correct and accurate data entry at all times.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.