Pharmacy Homecare Services Senior Assistant

The successful candidate will work as a key member of the Pharmacy Homecare team supporting the day-to-day processing of prescriptions and invoices via the Pharmacy computer system. The individual will be an active member of the team and will:

• Assist with the smooth running of the Pharmacy Homecare service.
• Ensure accurate processing of homecare prescriptions.
• Liaise with clinical teams to ensure homecare prescriptions are made available in a timely manner.
• Ensure homecare invoices processed in the Pharmacy computer system are accurate, and that appropriate discounts have been applied.
• Answer/resolve/escalate queries as appropriate.
• Assist in the investigation and resolution of complaints and incidents.
• Respect and maintain confidentiality of patient information at all times.
• Provide general administrative support to the department.
As part of this role you will be required to work weekends and bank holidays on a rota basis. Additional training will be provided.

This is an exciting opportunity for a reliable, self-motivated and enthusiastic applicant to join our expanding office-based Pharmacy Homecare Team to assist with the smooth running of the Pharmacy Homecare service. Working with a wide variety of stakeholders, this post requires the processing and flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services. The department provides homecare activity across the Trust processing invoices relating to outsourced homecare services that deliver medication direct to the patient's home. Prior experience working in a homecare team is desirable, but not essential. The ideal candidate must have experience working in an office-based environment and have good communication and organisational skills. You must be flexible and able to work well in an environment of change, be computer literate and have attention to detail. Here in Pharmacy we strive to deliver an efficient, safe and resourceful service to our patients. The successful candidate will have the opportunity to develop their skills in many aspects of the Pharmacy service and will be expected to take part in our lock up and weekend duties as per rota.

The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Reading's biggest employer.