Product Performance & Analysis Manager

We have an exciting opportunity to join the Lloyds Bank General Insurance Customer & Products team as a Product Performance & Analysis Manager. In this role you'll use your outstanding analytical skills to understand the factors that influence how our products perform, from a customer value and regulatory perspective. Enhancing our current range of insights you'll build a comprehensive picture of performance, identifying new areas to explore and challenging existing processes. Using your experience of the financial sector and strong stakeholder management skills, you'll interpret results and identify improvements to our products and services, working collaboratively to see these through to completion. Knowledge of the FCA's Consumer Duty and the responsibilities this puts on manufacturers and distributers in the General Insurance market will help you contextualise performance and identify areas to improve. What you'll be doing:

• Responsible for crafting the next phase of our Consumer Duty analytics, embedding capabilities to drive actionable insights and influencing collaborators to deliver change focussed on improving customer outcomes.
• Use effective prioritisation to shape the backlog of Consumer Duty insight development, working closely with the IP&I Data & Analytics team.
• Utilising a strong stakeholder network, you'll be able to put data driven insights into context driving action plans to improve our service and proposition for customers.
• Articulate what the results mean in relation to customer outcomes and adherence to regulation, including the FCA's Consumer Duty.
  
  Experience in Financial Services, preferably General Insurance
• Experience evaluating business performance from a customer and regulatory perspective
• Strong knowledge of Consumer Duty regulation
• Highly numerate with experience interrogating data to produce actionable insights. Able to articulate technical concepts in a clear and understandable manner.
• Experience interpreting and visualising data is crucial for this role. You'll be able to identify patterns in structured and unstructured data.
• Understanding of data lineage with the ability to critically assess what factors should be considered when evaluating suitability of data sources for different tasks
• Confident in use of Excel, Tableau or Power BI to visualise large data sets - aiding effective decision making.
• Ability to quickly size risks and opportunities and make effective prioritisation
• Able to authoritatively challenge and improve data quality
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies