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Property Transfer Team Leader

FirstPort Ltd, Torquay, Torbay

Property Transfer Team Leader

Salary not available. View on company website.

FirstPort Ltd, Torquay, Torbay

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 6 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: efbc2ff580314c00bb478a82067b8e36

Full Job Description

  • Provide effective leadership to one of our five Property Transfer teams across the country, assisting customers and their legal representative with the conveyancing process for managed properties
  • Communicate with a diverse range of customers, clients and stakeholders over the telephone and via email, to include solicitors, housing developers, housing associations and homeowners
  • Ensure all HR policies and procedures are followed including holding monthly one-to-one meetings, coaching and training, effective absence management as well as the onboarding and support of new team members
  • Prioritise and delegate tasks effectively to drive efficient team performance and delivery, being flexible to work on priority cases to meet the needs and requirements of our internal and external customers, clients, and Leadership Team
  • Have a clear understanding of, and work towards achieving the Department's KPIs, with an awareness of the levels of priorities of different work types
  • To ensure all verbal and written communication to customers is appropriately processed and responses issued in accordance with targets and in line with our values creating a positive customer experience
  • To deliver targeted improvements set by the Property Transfer Manager and provide reports on team and department progress as required
  • To ensure all workstreams within the department are properly monitored and managed inclusive of Health & Safety and eLearning
  • Liaise with multiple different departments and build a network of contacts to ensure that cases and complaints are resolved as well as ensuring up to date information is stored on our systems
  • Take ownership of cases to see them through to resolution, coordinating responses from multiple teams and leading on complaints
  • Bring valuable knowledge and experience to feed into the CRM digital transformation project, with and on behalf of Property Transfer

    Be Customer Centric and passionate about being able to effectively support customers with all types queries and complaints, independently or as part of a network. You may already work within the property sector, such experience and knowledge is desired but not essential.
  • You have stepped in when a superior is absent or if you spot an issue that needs to be resolved
  • Multitasking does not phase you and you can adapt your task list each day to match the business' needs.
  • Keen to learn new processes and be confident to train others at all levels in the business with previous experience leading or training colleagues.
  • Used to working in a highly demanding environment interfacing with several key departments.
  • An excellent communicator with the ability to motivate and engage your team which you demonstrate through your ability to effectively present meetings and drive your team to deliver results. Your verbal and written skills will be of a high standard.
  • IT savvy and confident in using multiple systems. You proficiently use Microsoft applications and systems, efficient in maintaining administration and finance records electronically.

    At Innovus we are committed to delivering market leading solutions and professional services and as a Property Transfer Team Leader, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector.
    • We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry. Position in Organisation This role reports to the Property Transfer Manager within the Innovus Professional Services Department. This role is based in our Torquay Centre of Excellence.

    Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity and Inclusion We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants. Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants. If you have an additional need at any stage of our recruitment and selection process do speak to one of our team to let us know how we can accommodate you.

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