Receptionist

We are seeking an experienced Receptionist /Estates Assistant to join our Estates Management Team in an exciting role which focuses on Client Services, providing an outstanding service to both internal and external clients in a professional and unique setting. You will be a key part of our Front of House Team and will work alongside our other Receptionist and the wider team, to ensure exceptional client experiences are created at all times. Covering Receptions in the evenings for events is part of the role, and we require flexibility when certain tasks are needed. Working as part of a team is a key part of this position. Full training and support will be given. In applying for this role, you will be primarily based on Reception, but supporting other parts of our Estates Team, including travel to other offices to assist when necessary. Please note our client suite is located on the 20th floor of a high-rise city centre building. As we have recently moved to this new location, we are still discovering what is expected of our team, so flexibility is essential. Main responsibilities

• Front of House meeting and greeting
• Event organising from inception to completion
• Ensuring our client suite décor and furniture is shown to a high standard
• Working alongside our Hospitality Team to ensure exceptional service is given at all times
• Responding to calls and emails professionally and promptly
• Ensuring all health and safety paperwork and procedures are completed
• Liaising with ground floor security and front of house
• Creating spaces required for different styles of meetings
• Competently ensure all audio-visual equipment is working
• IT Help Assistant (training will be given)
• Fire Marshal and First Aid (training will be given)
• Any ad hoc duties to assist the smooth running of the Estates Team
  
  Experience in a hotel or corporate front of house role desirable
• Ability to work as part of a team
• Experience in organising events preferrable
• Excellent personal presentation with a professional and respectful demeanour
• Ability to understand nuances in situations and act accordingly
• Adaptable attitude with the ability to work alongside, support and encourage colleagues
• Manual handling training will be given
• Excellent communication skills
• Ability to take direction and instruction in a positive manner
• Accuracy in all areas of work with attention to detail under pressure and timescales
• Must be able to multitask with ease and composure when under pressure
• Self-confidence and ability to demonstrate initiative
• Ability to identify problems and act on them promptly and efficiently
• Provide a high-quality service for both external clients and Shoosmiths employees
• Highly accurate keyboard skills, using outlook, word, excel
• Confidence in setting up audio visual equipment and troubleshooting during client meetings.
  
  Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
  
  Term: Permanent
Working hours: Full-time (Monday to Friday - 37.5 hours per week on a rota basis between 8am and 6pm) Team: Estates Management Location: Birmingham The firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve 'Platinum Standard' Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. To discover more about our benefits, please visit: Benefits Package The team Property and Workplace is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. This encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective estates management, combining resources and activities, is vital to the success of any organisation. Shoosmiths is committed to protecting the environment by demonstrating high standards of environmental responsibility in all our operations and minimising the environmental impacts associated with our activities, products and services. We have set a goal for our operations to achieve net zero status by 2025 and for our entire business to reach net zero by 2040 which will only be achieved with the support of all our employees. Our Estates Management team play an integral part of achieving these goals by being responsible for Shoosmiths' property strategy, space management and contract management.