Receptionist

We are looking for a reliable, organised and enthusiastic person with a strong work ethic to join our committed Older Adult Community Mental Health Services for 37.5 per week. This an office based position and there may be a need to travel to a different base if required to support the needs of the service or to attend training. Mileage is paid at a standard rate. You will need to have proven customer service/reception experience/skills i.e. NVQ 2 Diploma in Business & Administration, or equivalent. You will contribute to the smooth and efficient running of the office which includes typing and formatting of correspondence, and other data requirements using Word, Excel and clinical systems as well as support and assist with referrals processing. It is a busy reception role alongside providing office support therefore it is essential to possess strong communication and organisational skills as you will be dealing with a wide range of enquiries in a welcoming yet professional and
sensitive manner ensuring confidentiality at all times. You will be a key member of a friendly team and service. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community, then we want to hear from you.

Main duties of the job

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage workload under supervision, seeking advice when required, performing routine office procedures which may at times during the secretary's absence include typing of reports, letters and other documents. The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.

To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy.

To be the point of contact for the team in ordering and receipting of goods and services in line with Standing Financial instructions

To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationary and goods in accordance with Standing Financial Instructions.

To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.

To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.