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Reservations Assistant

King Edward Vii's Hospital, Maidstone

Reservations Assistant

£30700

King Edward Vii's Hospital, Maidstone

  • Full time
  • Permanent
  • Onsite working

Posted today, 4 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: ba9897a6bc174d8ea1b2894db05f4172

Full Job Description

  • Be the first point of contact: Handle enquiries from patients, consultants, secretaries, third parties, and the public, ensuring clear communication and providing top-quality service.
  • Coordinate patient admissions: Work closely with medical teams to arrange and manage admissions and transfers, ensuring all documentation is accurate and completed on time.
  • Collaborate for patient care: Liaise with healthcare professionals across departments to ensure timely and holistic care, contributing to an excellent patient experience.
  • Maintain accurate records: Keep precise, up-to-date records of admissions, transfers, and discharges, supporting efficient decision-making and continuity of care.
  • Insurance and financial clarity: Verify patient insurance details and ensure clear communication with patients and their families about financial responsibilities.
  • Provide essential information: Offer patients and their families important details about hospital procedures, patient rights, and visiting hours, helping them feel informed and supported.
  • Contribute to quality care: Participate in hospital-wide quality improvement initiatives, ensuring you adhere to hospital policies and procedures at all times.

    At King Edward VII's Hospital, we're passionate about delivering exceptional healthcare, and you can be a part of this mission. As a Reservations Assistant, you'll be the welcoming face of our hospital, ensuring a smooth and professional admission process for all patients. In this role, you'll be central to coordinating patient admissions and transfers, working closely with clinical teams to ensure a personalised and seamless experience for every patient. This is a fantastic opportunity for an organised, detail-oriented individual who thrives in a fast-paced, people-focused environment., Experience in healthcare administration is desirable, but we welcome those eager to learn.
  • Knowledge of medical terminology, insurance processes, and hospital operations is a plus.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal abilities to work both independently and within a team.
  • Proficiency in computer systems, particularly electronic medical records.

    At King Edward VII's Hospital, we offer more than just a job - we offer the chance to be part of a community dedicated to excellence in healthcare. We believe in supporting our team, both professionally and personally. Here are just some of the benefits, At King Edward VII's Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.

    In return, we offer:
  • Complimentary lunch
  • Annual leave entitlement of 35 days inclusive of bank holidays, increasing with long service
  • Private Healthcare
  • Staff Referral scheme
  • Company pension scheme
  • Ongoing training and professional development opportunities
  • Season Ticket Loan
  • Help to buy a bike
  • Employee Assistance Programme
  • Various discount vouchers

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