Resident Involvement Manager (Midlands to North London)

Additional role requirements :

• Enhanced DBS check required
• Driving licence preferred to enable you to travel to your patch of Midlands to North London
A little bit about what we are looking for... Are you ready to lead a passionate team that puts residents at the heart of everything we do? As the head of our Resident Involvement Specialists, you'll play a crucial role in transforming how we shape services to meet the evolving needs of our residents. You'll not only guide the daily operations but also collaborate with the Director to craft visionary strategies that keep us at the forefront of resident engagement. If you're passionate about creating meaningful change and driving customer-focused innovation, this is the role for you! We are happy to offer hybrid working with this role; You will be required to be in the office for around 2 / 3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too! Your responsibilities...
• Inspire and lead a team of Resident Involvement Specialists, driving them to exceed their goals while nurturing their growth with a supportive, coaching leadership style.
• Cultivate a powerhouse team dedicated to efficiency, effectiveness, and a relentless pursuit of improvement.
• Ensure excellence by keeping the team aligned with regulatory standards and key legislation, always prioritising resident engagement and feedback.
• Champion a resident-first approach, empowering your team to influence strategy, policy, and performance standards while ensuring compliance.
• Be the architect of our Resident Strategy, leading your team in delivering innovative and impactful results.
• Expand and diversify resident involvement, offering tailored opportunities for residents to shape the services that matter most to them.
• Elevate resident engagement, focusing on increasing both the number and diversity of residents who actively participate.
• Collaborate and align efforts with colleagues across the Customer Services Directorate, especially the Neighbourhood team, to create cohesive and powerful resident involvement initiatives.
• Leverage your expertise to drive service improvements across the organisation, ensuring residents' voices are not only heard but have a tangible impact on decision-making.
• Forge strong, collaborative relationships with residents, stakeholders, and partners, ensuring our collective efforts lead to real change.
• Master the Resident Engagement budget, working with the Director to ensure every penny delivers maximum value and impact.
• Oversee and optimise supplier contracts, ensuring all services align with our high standards and strategic goals.
• Be a disruptor, challenging conventional thinking to uncover bold, creative opportunities for success.
• Monitor and showcase results, providing clear evidence of resident involvement activities that deliver meaningful outcomes and value for money.
  
  Communication; Strong communicator with the ability to tailor messages for different audiences, simplifying complex information, and delivering clear reports and presentations.
• Leadership; Proven leader with experience managing teams, driving performance, and fostering development. Skilled in performance management and empowering others.
• Customer Service; Resident-focused with expertise in using data to enhance services. Successful track record in delivering high-performance, customer-centric services.
• Effective Working; Excellent at prioritising and multitasking to meet tight deadlines. Proactive in risk management, policy adherence, and health & safety.
• Interpersonal; Strong relationship builder, adept at influencing and negotiating with sensitivity across all levels.
• Value for Money (VFM); Experienced in budgeting and achieving efficiency savings, while maintaining service quality.
• Resident Involvement; Proven ability to provide resident engagement opportunities and implement plans that achieve top-tier performance.
Disclosure and Barring Service : This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.