Residential Welfare Officer

We are recruiting for a Residential Welfare Officer to join the Residential Welfare Team, which, as part of the Residential Services Department supports over 3000 students who are living in halls across three campuses and at our 3 Postgraduate Halls in East London.
The Residential Welfare Officer will develop processes for supporting student wellbeing in halls, which includes supporting a significant number of students with mental health issues. The post holder will promote student wellbeing in halls and will contribute to an annual events calendar to promote student wellbeing.
The post-holder will also review systems to manage discipline issues and complaints. The post-holder will be expected to lead investigations and lead student meetings, taking appropriate actions and educate students to ensure the best possible outcome for both the student and Queen Mary as a whole.

You should have the ability to assist students in conflict situations, you will have experience of supporting university students living in halls. You will have a strong commitment to promoting student support and wellbeing. You'll need to be process driven and have a high level of attention to detail, as note taking and record keeping is essential, to ensure transparent and fair processes are adhered to.

You will need to be fully aware of mental health issues and how this can impact on young adults as supporting students in such situations is an essential part of the role. Dealing with challenging situations is on-going, so the ability to step in and effectively deal with issues is essential, as is knowing when a situation needs to be escalated. You will have excellent communication and interpersonal skills.
The post is based primarily at Mile End Campus, but you could be asked to work at another campus with due notice. It is a full time (35 hours per week 5 out of 7 days Tuesday to Saturday) permanent appointment, which will require you to be on campus.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.
Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Valuing Diversity & Committed to Equality