Resourcing Apprentice

The Resourcing team is a modern forward thinking service within the People Directorate which manages a range of workforce related systems such as Allocate e-rostering, Trac Recruitment and Electronic Staff Record (ESR).
The successful applicant will work under the supervision of the Rostering Team leader, helping system users with support requests, answering e-mails and telephone calls, dealing with problems or sign-posting to someone who can as well as helping to ensure that data in systems is accurate. Over time you will learn how to configure and manage systems and basic training of new users.
The successful applicant will demonstrate a keen interest in IT systems and technology and have willingness to learn and develop communication skills, including telephone work.
The Resourcing team has a great record of helping apprentices to progress in their careers, with the last three all going on to gain employment within the team. Here's what Rhys, Rostering Information Analyst and former Resourcing Apprentice had to say on his experience with us:
"During my apprenticeship I noticed that my outlook completely changed, as I became much more confident in my own abilities. Being given the opportunity to learn and experience many different situations made a huge difference. The team and management are really supportive and I would recommend an apprenticeship with the Resourcing team.", + Support and assist in office administration on a day to day basis as workload determines, reacting to changes in priorities as service dictates.
+ Maintain and improving your skills through continued professional development and a structured personal and professional development plan agreed with your Line Manager.
+ Provide administration support with responding to the E-Rostering and Loop email Inbox's.
+ Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
+ Ensure that all data is up to date on the Allocate Systems.
+ Processing of new and existing employees on Allocate Systems.
+ Attend administrative team meetings for peer support, contribute to discussion and sharing best practice

Working for our organisation
The E-Rostering function is part of a wider Resourcing department, which sits within the People Directorate. Taking up this role in E-Rostering will mean you are part of a progressive Resourcing function, with opportunities to develop skills and career development in all areas of workforce systems and processes.

The salary range quoted is as per NHS Agenda for Change pay structures. This is based on the number of years' working directly within the NHS at the advertised pay band. Experience gained with other NHS Trusts will apply, but candidates without prior experience working direct for the NHS would normally be appointed at the lowest point unless they can demonstrate the equivalent experience and then be eligible for incremental increases in future years.

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
+ Adult and older adult mental health services
+ Specialist learning disability services
+ Mental health services for children and young people
+ Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone's life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance., Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post.
The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation.
As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ+ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ+) people.
Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process.
Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences.