Service Assistant - Cockermouth

Working within the Welcome Area you'll be joining a small and passionate team, the role of Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and have a genuine enthusiasm to make everyone welcome?, Visitors are a vital part of what we do. As the Service Assistant you will ensure our visitors receive a warm welcome, setting them up for an amazing experience for the rest of their visit. You'll work alongside a small team of staff and volunteers delivering outstanding customer service across the property. Working in our Welcome Area you'll be admitting visitors to the property and providing information. Using the till, you will be selling admission tickets, second-hand book sales and processing payments of events. You will promote our Growing Support strategy and the benefits of actively supporting the National Trust. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you are:

• Customer focused with positive attitude
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Hours: 2 days a week on a rota, which includes regular weekends and bank holidays. 420 hours worked between March and November. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. Salary: £11.50 an hour subject to a pay review April 2025 Duration: Fixed Term Contract from 3rd March to 30th November 2025, The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places