Service Design & Transition Senior Analyst

To manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services. Matching the nonfunctional requirements with the ITSS Operating model and the Service Catalogue.,

• Be the single point of contact for the project on matters regarding support.
• Advise the project and support stakeholders of any deviations from technology and support strategy, standards, and policies.
• Translate the non-functional requirements into a practical support model.
• Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget.
• Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry.
• Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders.
• Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register.
• Manage the Early Life Support period and facilitate a graceful handover to the operational support owners.
  
  To be successful in this role we will require you to have a strong background previously in the Service Design and Transition space with proven experience in managing previous Service Design & Transition elements of Projects & Programs introducing new or changed Services into live operation and retiring old services. Matching the nonfunctional requirements with the ITSS Operating model and the Service Catalogue., Proven experience in Service Management.
• This role is aligned to the ITIL framework, therefore ITIL v3 Foundation
• ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience
• Good stakeholder management skills and experience.
• Good understanding & experience of using service management tools
• Good communicator across all levels
Desirable
• Demonstrates a good working knowledge of management structures and reporting procedure
• Understanding of risk management
• Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience
  
  We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!, The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. We offer excellent benefits, including: Generous annual leave (28 days plus statutory days), with the option to buy/sell days. Defined benefit pension scheme. 75% subsidy on rail and underground season tickets. Up to 75% off leisure travel for you and your family (subject to terms and conditions) ️ Interest-free travel loan for train and car park season tickets. Discounts at stations with your Network Rail pass. Flexible/hybrid working arrangements. ️ Volunteer leave to make a positive impact. Healthcare Scheme, GymPass discounts, Cycle to work plus more. We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments