Service Designer

We of course have a strong commitment to your career development and a flexible approach to working arrangements. And we have high aspirations as a business and welcome applications from those who want to play a key part in our future success. We offer:

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• A fantastic working office environment overlooking the River Medway that's accessible and inclusive
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset
We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.


• Experience in designing services
• Act as a critical friend across the organisation
• Able to use customer insight to improve services
• A strong communicator and can influence at all levels
• Enthusiastic and have the desire to drive up service standards in all areas
Then we would love to hear from you It goes without saying that you will be a team player, and an ambassador for the Business Transformation Team. Be self-motivated and able to work under own initiative to tight deadlines and can learn quickly. You'll be involved in mapping and re-designing business process across, working with other members of the Transformation Team to understand the organisation performance data and areas for improvement. Your role is a key to making sure that we effectively design new processes that focus on the customer journey. You'll work across the whole organisation and with the wider Transformation Team, to ensure that service improvements are effectively designed and delivered. Working in a team of 4 that is central to the business, you will be a key part of the team working to ensure that mhs homes places our customers at the heart of our service transformation projects.