Service Manager

You will play a key role in leading the day-to-day delivery of the service, providing effective management and leadership to a team of Early Help support workers and Early Help Development Workers. As the Service Manager, you will be required to work in partnership with the Operational Manager to support the strategic development of the integrated service offer for children and families living in the West of Birmingham. You will be required to work closely with a wide range of stakeholders and actively engage in local and district meetings and with Birmingham Childrens Trust. As the Service Manager, you will be working as a part of a management team and be accountable for the quality standards in the service, building and sustaining professional relationships with all stakeholders. Key tasks and responsibilities: To provide direct line management and leadership to a staff team in the locality, including performance management, reflective practice supervision and robust monitoring of service provision. To hold regular staff engagement meetings i.e. team meetings, to maintain effective communication within the service and to provide a forum to share best practices and raise concerns. Ensure all appropriate staff development and core training requirements are fulfilled in the team and contribute to wider training plans for the locality. Foster a culture of continuous development including best practice sharing across teams and districts, involvement in Community of Practice etc. To oversee and support the planning, delivery and coordination of the Early Help Service. Involve stakeholders and all staff as far as it is possible in decision-making processes. Support the Operational Manager in all aspects of delivery, including the development of new workstreams and transformational change of the provision and manage relationships with key stakeholders. Prioritise referrals, manage work allocations and ensure effective deployment of the workers to ensure service users receive a timely and effective service. To lead safe, reliable, high-quality services across the district that integrate with existing provisions to ensure that services are not duplicated, achieved by establishing a culture of mutual trust and respect, which acknowledges the diversity and professional expertise of the individual and collective efforts. Contribute to monitoring and performance reports as directed by the Operational Manager. Implement revisions to service delivery as required and ensure a well-coordinated delivery plan which supports the vision for the service. Ensure service delivery meets Family Action's Quality Assurance Framework and work with the Operational Manager to develop, implement and review quality assurance activity within the service, including for any new work streams/elements. Regularly undertake QA activities i.e. case reviews, and observations to comply with the service. To ensure that case recording and safeguarding practice is accurate and complies with Family Action's standards, provide monitoring reports, including quarterly performance reports and joint performance scorecards to Family Action and our partners in Birmingham. Respond appropriately to any safeguarding concerns, demonstrating an understanding of, and always complying with Family Action's and Birmingham's Right Help, Right Time procedures for promoting and safeguarding the welfare of children and vulnerable adults. To ensure compliance with relevant local and national legislation. Act as a safeguarding Lead for the district. To have an overview of the support needs of all families across West Birmingham, and knowledge of how these are being met in order to influence the direction of service planning. Ensure that the Service has a clear consistent approach to monitoring and evaluating work with children and families so that policy and practice can be systematically reviewed and improved, and a body of evidence is available to demonstrate the positive impact. Lead the planning, monitoring and reviewing of the Early Help Service, and support the development of services across the locality in line with identified priorities and anticipated outcomes. Foster strong and collaborative relationships with local VCSE organisations, community and neighbourhood-level groups to create a menu of new and existing networks for individuals to connect with. To proactively develop and maintain productive working relationships with a wide range of partners with a spirit of collaboration and co-working. Act as a passionate advocate for service user participation and involvement: children, young people and their parents and carers, increasing opportunities for service users to influence and shape the way services are designed, developed, and delivered. Implement Family Action's Equality Diversity and Inclusion Policy and Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community. Actively take part in Family Action's formal appraisal and supervision processes and be responsive to critical challenge, advice, feedback, and direction as part of a process of continuous improvement. Take responsibility for your professional development, identifying and attending training which will support growth in the role. Implement Family Action's Equality Diversity and Inclusion Policy and Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community. With support from HR, lead the recruitment, selection, induction, supervision, appraisal, staff development, motivation, training and when necessary, the disciplinary of staff to ensure that the appropriate resourcing is maintained at all times. Work closely with the Data, Impact and Finance Officer to collect, analyse and manipulate data collected for reporting and planning processes. Be responsible for local budget and expenditure, supporting the Operational Manager to ensure the service is delivered within the budget envelope and highlighting any risks that arise. Contribute to the growth and development of the organisation, by gaining a working knowledge of Family Action's portfolio of services and being an ambassador for our work. To work closely with Business Development colleagues, by contributing expertise on practice to support tenders.

• Comply with Family Action's Health and Safety and Data Protection policies and protect your own and others' health, safety and welfare.
• Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
• Be able to evidence Family Action's values at all times, which underpin Family Action's mission of 'building stronger families' by:
• Being people focused. Reflecting a 'can do' approach. Striving for excellence in everything we do. Having mutual respect for everyone we work with, work for and support through our service.