Service Manager | South London and Maudsley NHS Foundation Trust

The Service Manager manages Liaison services working with people who present within the Emergency Department and acute hospital services who require an emergency psychiatric assessment or who require support during an admission to the acute hospital. The role involves managing The CORE24 Liaison Services across University Hospital Lewisham including Old Age Liaison, Working Age psychiatric Liaison and services within the crisis pathway.

The post holder will provide line management and clinical & operational leadership to the liaison services, working closely with the Consultant and Team Leader to maximise effectiveness and efficiency of service provision.

The aim is to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line, To performance manage the quality of the clinical services, including patient safety, patient satisfaction, clinical outcomes and compliance with the clinical pathways and associated protocols
To use and provide information required for the quality measure which will be collected & reported using dash boards to improve the quality of care delivery
To investigate and monitor SUI's, complaints and disciplinary issues and ensure adverse outcomes are reported and action taken. Produce high quality, timely reports and action plans to ensure recommendations are implemented and lessons are learnt.
To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality.
To measure outcomes to demonstrate achievements against care pathway standards.
To promote the engagement of carers and families in the care pathway..

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan
Childcare vouchers
Staff restaurants