Service Operations Manager

We are seeking a dedicated professional to manage the operational relationship with VMO2's outsourced logistics partner. As a key member of our Supply Chain team, you will collaborate closely with various departments, including finance, procurement, marketing, and customer experience, to oversee the daily performance of our warehousing solutions for both fixed and mobile networks. You will work alongside the Supply Chain, Service, and Supply Warehouse Operations Managers to ensure alignment and efficiency, monitoring and assessing the performance of our partners to meet established targets. Your role will involve implementing robust operational governance processes to guarantee exceptional customer experiences while driving initiatives and cost-saving measures that deliver value to the business., Join us in ensuring our warehousing operations lead the industry in service quality and efficiency!

In order to be considered, you must have the following experience;

• Relationship & Stakeholder Management: Excellent collaborative working skills to maintain and develop relationships with internal and external stakeholders. Capable of leading business reviews and maintaining regular operational engagement with outsourced partners.
• Issue Resolution & Problem-Solving: Ability to investigate and resolve service issues across supply chain teams and sales channels, managing escalations and high-level complaints. Capable of coordinating service solutions and ensuring performance improvement plans are implemented when necessary.
• Operational Expertise: Experience in managing outsourced partner operations within a supply chain environment. Demonstrated knowledge in supporting short-term programs such as bank holiday schedules, product launches, and seasonal activities, ensuring service excellence.
• Service Delivery Expertise: Proven ability to monitor contractual, financial, and operational performance targets/KPIs for assigned service providers, including business continuity planning. Experience in day-to-day operational management of supply chain partners and ensuring SLA/KPI targets are met and reported independently.
• Change Management & Innovation: Experience in coordinating or leading operational change initiatives. Willingness to challenge the status quo and adopt innovative solutions to drive performance improvements, cost reductions, and value-sharing opportunities.
The other stuff we are looking for We'd also love you to bring;
• Organizational Skills & Attention to Detail: Excellent organizational skills, with strong attention to detail and the ability to manage multiple operational tasks, ensuring flawless execution.
• A background in supply chain / logistics
• A go-getter who is hard-working, practical and hands-on
• Proactive and self-motivated with a strong work ethic
• Ability to work independently and as part of a team
  
  The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way. Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.