Service Support Administrator

Are you a customer-focused professional with an enthusiasm for service delivery and problem-solving? Do you thrive in creative environments where you can make a real impact by supporting a diverse, global customer base? AB Sustain are a rapidly growing business at the forefront of Ag Tech and sustainability solutions, supporting global companies across multiple sectors. As a Service Support Administrator, you'll have an important role in ensuring our internal and external users receive effective service through administrative support, issue resolution, and customer service. What you'll be doing:

• Respond to customer incidents and requests received via phone, email, or other standard methods.
• Resolve customer issues by clarifying the customer's needs; determining the cause of the problem; selecting and explaining the best solution to solve the problem and escalating where necessary.
• Log all incidents and requests into the ticketing system accurately.
• Conduct system administration requests accurately and efficiently.
• Maintain the System Access Log for internal systems.
• Generate business critical reports accurately and efficiently on request.
• Manage user assets including setup, distribution and return ensuring the asset log is updated accurately.
• Create and maintain support documentation to colleagues and end users to assist with the sharing of knowledge.
• Conduct user training on supported applications when required.
• Receive and collate feedback, appeals and complaints for management review.
• Identify areas of improvement with the process of Service Delivery.
• To follow established Service Delivery processes and work to SLA and OLA deadlines., When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.
  
  Ability to work independently, make decisions, and escalate when needed.
• Comprehensive customer service and communication skills (both written and verbal).
• Advanced organizational, administrative, and coordination skills with a keen attention to detail.
• Ability to build relationships with both internal teams and external suppliers.
• Ability to thrive in a fast-paced, high-pressure environment while meeting deadlines.
• A forward-thinking stance on embracing change and enhancing procedures.
• Proficient in interpersonal communication and adept at collaborative teamwork.
• Professional demeanour in all internal and external interactions.
• Good time management and ability to prioritize tasks effectively.
• Experience working on a service desk or within a support team would be desirable.
  
  Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture., Since 1999, AB Sustain has spearheaded an innovative approach to sustainability for suppliers and processors, offering its customers an understanding of their agricultural supply-chains by utilising effective tools to measure and monitor continuous improvement.
We're part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together we're building a fair, innovative and inclusive culture. As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.